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Terms & Conditions

Usage Of Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TRACY PARK GOLF & COUNTRY HOTEL ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘TRACY PARK GOLF & COUNTRY HOTEL ltd’ or ‘us’ or ‘we’ refers to the owner of the website which is run by the group head office at OLD THORNS whose registered office is Longmoor Road, Griggs Green, Liphook, GU30 7PE. Our company registration number is 1781016. The term ‘you’ refers to the user or viewer of our website.

  • The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us for use by third parties
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The information on theTRACY PARK GOLF & COUNTRY HOTEL website such as descriptions, specifications, prices and general content is for information and sales purposes only.TRACY PARK GOLF & COUNTRY HOTEL ltd endeavours to ensure that this information is accurate and up to date however makes no warranty or representation, implied or express is given by either TRACY PARK GOLF & COUNTRY HOTEL ltd its employees or officers with the regard to its accuracy or completeness.

No responsibility or liability is accepted or offered for misstatements, omissions or errors and no reliance should be placed on the information contained on the www.Old website. The information does not constitute an invitation to sell or purchase and any financial information is not offered as financial advice.TRACY PARK GOLF & COUNTRY HOTEL ltd disclaims liability for any losses caused, arising from reliance on the information on the website.

Website Terms and Conditions – Gift Vouchers

These are the terms and conditions (“Consumer Terms and Conditions”) which govern your use of the web site which gives access to purchase an Old Thorns Manor Hotel on-line gift voucher (the “Web Site”). By reading and accepting these Consumer Terms and Conditions, you will be automatically transferred to the Web Site and will be bound by these Consumer Terms and Conditions.

We, The TRACY PARK GOLF & COUNTRY HOTEL reserve the right to vary these Consumer Terms and Conditions from time to time. It is your responsibility to regularly review these Consumer Terms and Conditions before each purchase to keep up to date with any changes to them.

  1. Purchase
    1.1 The Web Site offers gift vouchers for sale (“Gift Voucher”).
    1.2 No contract for the sale of any Gift Voucher will subsist between you and TRACY PARK GOLF & COUNTRY HOTEL unless and until TRACY PARK GOLF & COUNTRY HOTEL accepts your order by way of an email detailing that payment has been received in full, the content of the Gift Voucher purchased and confirming your details (the “Confirmation”). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the timeTRACY PARK GOLF & COUNTRY HOTEL sends the Confirmation to you (whether or not you receive that Confirmation). The Confirmation amounts to an acceptance by TRACY PARK GOLF & COUNTRY HOTEL of your offer to buy gift voucher(s) from TRACY PARK GOLF & COUNTRY HOTEL or a third party supplier that is engaged on your behalf by TRACY PARK GOLF & COUNTRY HOTEL.
    1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.
    1.4 Payment shall be taken by TRACY PARK GOLF & COUNTRY HOTEL via Streamline as agent for us by credit or debit card (Mastercard, Visa, Delta, American Express, Switch or Solo).
    1.5 You undertake that all details you provide to The TRACY PARK GOLF & COUNTRY HOTEL for the purpose of ordering Gift Voucher are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.
    1.6 In order to protect your details during ordering, the Web Site uses an encrypted software package.
  2. Issuing Gift Vouchers
    2.1 Each Gift Voucher sold is subject to terms and conditions of use which can be viewed on the Web Site alongside each individual Gift Voucher.
    2.2 We shall be responsible for issuing, posting first class (or special delivery if requested) and performing any other terms set out in the Confirmation. The Gift Voucher should be issued and posted within three (3) days of sending out the Confirmation, although you must bear in mind that during busy holiday periods it might take longer. We accept no liability for any delay which may occur in the delivery times.
  3. Complaints Procedure and Returns
    3.1 Please remember that the terms and conditions which will apply to each Gift Voucher will be individual to each Gift Voucher and can be viewed on the Web Site alongside each individual Gift Voucher. Subject to paragraph 3.2 below, our policy on cancellations or refunds will be in accordance with the terms and conditions of each individual Gift Voucher.
    3.2 All Gift Vouchers are non-refundable and non-transferable unless otherwise agreed by us.
    3.3 All specific arrangements regarding booking dates and times must be made directly with us, and we recommend that you reconfirm any arrangements made with us a few days before the event to avoid disappointment. We will use all reasonable endeavours to meet your request but cannot guarantee any specific date or time.
    3.4 Nothing in the Consumer Terms and Conditions or any additional terms and conditions applicable to a Gift Voucher alter or affect your statutory rights.
  4. Liability
    4.1 This section applies only to the extent permitted by law. For the avoidance of doubt,TRACY PARK GOLF & COUNTRY HOTEL do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from TRACY PARK GOLF & COUNTRY HOTEL negligence or wilful default, or that of TRACY PARK GOLF & COUNTRY HOTEL employees, agents or subcontractor or (b) fraudulent misrepresentation.
    4.2 In the event that TRACY PARK GOLF & COUNTRY HOTEL breach their contract with you,TRACY PARK GOLF & COUNTRY HOTEL shall be responsible only for refunding the cost of the Gift Voucher. TRACY PARK GOLF & COUNTRY HOTEL shall not be liable to pay any other compensation or losses suffered by you as a consequence of TRACY PARK GOLF & COUNTRY HOTEL breach of contract.
    4.3 TRACY PARK GOLF & COUNTRY HOTEL agree to provide the services for which the Gift Voucher was purchased in accordance with the description on the Web Site, at all times with reasonable skill and care. TRACY PARK GOLF & COUNTRY HOTEL make no other warranty or representation.
  5. Copyright
    The Web Site is protected by copyright, and other intellectual property rights and laws. You may view the Web Site and download part(s) of it to a personal computer for personal viewing for private purpose, but for no other purpose whatsoever. NONE OF THE CONTENT MAY BE DOWNLOADED, COPIED, REPRODUCED, TRANSMITTED, STORED, SOLD OR DISTRIBUTED FOR ANY NON PERSONAL PURPOSE WITHOUT OUR PRIOR WRITTEN CONSENT.
  6. Privacy
    6.1 Your privacy is important to us, and we are committed to maintaining the privacy of any personal information received from you. We subscribe to the principles of UK data protection legislation.
    6.2 In using your personal data for operational purposes we may send your information internationally including to countries outside the EEA (for example to the U.S.A.). By accepting these Consumer Terms and Conditions you acknowledge that some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK, and you consent to your data being transferred to such countries.
  7. Disclaimer
    By accessing and using the Web Site, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Web Site is correct, accurate and up to date, we make no warranties, representations or undertakings that the material on the Web Site will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. (It is your responsibility to take protective steps such as virus checking).
  8. Governing Law and Jurisdiction
    The Web Site and these Consumer Terms and Conditions are governed by the laws of England.. You agree to submit to the exclusive jurisdiction of the english courts in all matters relating to such use of the Web Site and in relation to these Consumer Terms and Conditions. If any provision of these Consumer Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Consumer Terms and Conditions will remain in full force and effect in so far as possible. If you access the Web Site from outside the UK you are responsible for compliance with any local laws relating to access.


Any deposits or prepayments taken at the time of booking are completely non-refundable and should you cancel your reservation within 48 hours or fail to arrive, we will charge you for the first night only, at the full rate.